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Be Our Guest

Perfecting the Art of Customer Service

Book - 2001
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Foreword by Michael D. Eisner. All organisations drive towards the same goal - how best to serve their customers. Walt Disney World has always enjoyed a reputation as a company that set the benchmark for outstanding business practices. Now, for the first time, one critical element of the method behind the magic is revealed: that of quality service. Here, their proven principles and processes are fully outlined, to help your organisation focus its vision and assemble its infrastructure to deliver exceptional customer service.
Publisher: New York : Disney Editions, c2001
ISBN: 9780786853946
Branch Call Number: 658.812 BE 2001
Characteristics: 206 p. ; 19 cm
Additional Contributors: Eisner, Michael


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